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Automation displaying incorrect Date/Time

Cristina Carrillo

As the title state, I have two different automations which are displaying a full day ahead instead of the current date. I have seen other posts regarding the same issue without any real resolution. Any advice on how to correct this?

First Automation is set to Phoenix/Arizona timezone Screenshot 2023-07-25 at 8.43.29 AM.png

Second Automation is set to now Screenshot 2023-07-25 at 8.45.07 AM.png

Both automations are display July 25 instead of July 24.

Accepted answers

Trudy P Claspill

Hello @Cristina Carrillo

What is your personal time zone setting in your Atlassian Account profile?

All comments

Trudy P Claspill

Hello @Cristina Carrillo

What is your personal time zone setting in your Atlassian Account profile?

Cristina Carrillo

America/Phoenix

Trudy P Claspill

What are you trying to accomplish by applying a timezone conversion when setting the field value?

Cristina Carrillo

We measure SLA based on when issues are resolved with the customer not necessarily when the ticket is marked as resolved.

But with the automation it is setting SLA as + one day instead of the actual day. I read that it could be a timezone issue and try adding a conversion to the current timezone, but that is still not working.

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