How to close a clone ticket automatically

Question

Hello all,

I need your help on the following request.

I have two distinct projects A and B.

I have created an automation rules saying : If one ticket is created from A projet with a specific value in one field then clone the ticket on project B.

Now, I need to add the following condition :

If the ticket on project A is "DONE" then apply the "DONE" status to the clone one and vice versa.

Can you please help me with the automation rule ?

Thanks for your help !

Marine

Kian Stack Mumo Systems · Accepted Answer

Can you try something like this?

Y Dang_Candylio · Accepted Answer

Hi @mgouirand

You can set the automation rule like this!

Hope this helps!

Best Regards,

Y Dang