getting an error when trying to invite somebody to my team

Flaviu Radulescu

 

Hi

When  I am trying to add a new team member by clicking on Teams->Invite People To Jira -> input person email I am getting an error alert at the bottom left side of the page with the message: "Something went wrong, we cannot add anyone right now. Contact Support" When I try to contact the support I am redirected to this community support

 

What could be the problem?

 

Thank you,

Sanjen Bariki_rtm841

Hi @Flaviu Radulescu ,

 

Welcome to Atlassian team!

Specifically, This issue happened in the licenses available on the instance. If you don't have any seats to invite a new users then it will show this error.

Please, go to Site administration > Billing > Manage subscription to check how many licenses you have available for each product.

If you don't add any group to this user, you will be able to invite them.

Please find the below bug :-

:- https://jira.atlassian.com/browse/ID-6669

 

Regards,

Sanjen Bariki