How to notify multiple tickets in a single email?

Question

Good night guys.

Please, I created an automation to send a warning email about tickets that have been without interaction for more than 2 days, based on the creation date.

Is there any way for automation to send just a single email with all tickets that fit the rule?

The way it is, it triggers an email for each ticket, that is, if there are 90 tickets without interaction, the automation will send 90 emails.

Rodrigo Xavier_5dax6g · Answer

Hi @Dan Tombs sorry for my ignorance, I got it here.
I just forgot to let you know.
The rule was like this. It will send an email and an alert on
MS Teams whenever there are tickets without interaction for more than 1 day.

I'm just not able to bring the values of the fields {{issue.components.name}} and {{issue.epic.key}}.

I really appreciate your help my friend.

Dan Tombs · Answer

Hey @Rodrigo Xavier

try using the normal lookup issue action rather then the table version. In the lookup issue action filter for issues using the JQL you need to. Then what you will be able to do is use something like:

{{lookupissues.key}} to get a list of all keys. 
{{lookupissues.”start date”}}

hope this information helps

Rodrigo Xavier_5dax6g · Answer

Hi @Dan Tombs, thank you very much for your reply.

Got it, sorry I'm still learning about smart values.

I looked at the documentation, but I think I'm doing something wrong.

The automation worked but it still sends an email for each ticket.
The rule was as per attached print.