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Inactive user issue when building an automation

Michelle Herschell

I'm building an automation that's working as expected except I'm trying to add a part where the reporter of the new epic is the person who triggered the automation. I know I got the smart value part right because the right person's name shows up in the audit log each time, but the error "inactive user" still shows up (and the reporter's name is Anonymous in the new epic). The admins have looked at our permission settings and we know that's not the problem - has anyone else run into this?

inactive user.png

Accepted answers

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Kai Becker

Hi @Michelle Herschell

thanks for your question. First think I would check is:

does your user that is the role actor have the permission to assign issues?
does your user have the permission to get assigned?

Could you please post a screenshot of your rule and the assignment part?

Michelle Herschell

I just checked the project permissions and yes to both of your questions. However when I looked at the reporters section I saw this:

modify reporter.png

Could this be the issue?

@Kai Becker

Michelle Herschell

Here is the part in the automation:

reporter smart value.png

Michelle Herschell

@Kai Becker Well I just tried adding every permission imaginable to the "modify reporter permission" and I'm getting the same "inactive user" error message.

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