handling webhook timeout error

zahra13rashidi

Hi everyone

I'm designing an automation that activates by a transition and sends a web request to another website. But, Occasionally, there may be times when the website is unavailable, so It is possible for the web request to receive a timeout error. I wanted to configure a field to notify me when a timeout error takes place so, I activated this option:

But, when the timeout occurs, the automation will stop due to the error and won't continue to check conditions or perform any actions.

Is there a way to handle the webhook timeout error in the automation? 

Jehan Bhathena

Hi @zahra13rashidi ,

You can uncheck the check box shown in your image, and then try using {{webResponse.statusCategory}} or {{webResponse.status}} in the subsequent action after the web request to see if these populate any values.

Reference :