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May I get temporary full access to Confluence?

David McMurrey

I am using my Trial/Standard account to develop an intro to Confluence course for my tech-writing students at Austin Community College (Austin, Texas).

I was not able to develop the unit on calendars because I lack full status.

Do you think I can appeal to someone in Confluence to allow me maybe say two months to develop this course?

David McMurrey, Ph.D.
Confluence project: farley-project.atlassian.net
Business, Government & Technical Communications
Austin Community College
https://mcmassociates.io/dmz_index.html

Accepted answers

Brant Schroeder

@David McMurrey

I can escalate this to Atlassian. No one in the forum would be able to help with this. One thing to consider is if you are using a paid plan and then that trial ends, so do all the paid features. So if you develop this and then in two months move to the free plan the calendar functionality would be lost.

David McMurrey

Thanks, Brant! I am not paying for Confluence access currently. I can supply a view of the course as it now and some discussion of why my tech-writing students need the extra guidance.

-- David

All comments

Brant Schroeder

@David McMurrey

David McMurrey

Thanks, Brant! I am not paying for Confluence access currently. I can supply a view of the course as it now and some discussion of why my tech-writing students need the extra guidance.

-- David

Brant Schroeder

I escalated to Atlassian and they should be able to provide some insights. But once again if you are using standard or premium features on a free trial the standard and premium features will go away when the trial is over even if you keep the free plan. So if you want those features you would need to pay for the service.

David McMurrey

Thanks, Brant. I'm writing the tutorials outside of Confluence, so there at least would be that. Students could invite me to their spaces. -- David

Andy Heinzer

Hi @David McMurrey

I took a look at your site, and I can confirm that you are already the site-admin and organization admin of that site. You have full access to Confluence within that site. There are no other permissions our support team could grant you here.

However I also see that you appear to be using a marketplace app with your site, Google Calendar for Confluence Cloud.

I'm afraid our Atlassian support team does not provide support for this Marketplace vendor's app. But I found they have a support portal link over in https://codefortynine.atlassian.net/servicedesk/customer/portal/1/group/1/create/12

I would recommend reaching out to that team if you need help with the features of that app itself.

If you are looking to extend the trial of your Cloud site, I'd recommend creating a ticket using this link https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=extend_trial&support_type=customer

I'm not sure it's always possible to do, but you can certainly create the ticket to see if it's possible with our CA (Customer Advocate) team.

Cheers,

Andy

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