We have a problem where a custom field is necessary to make issues show in certain queues for different teams (Responsible Team). The issues have a default value set for the field, or it may be changed to a different team, but sometimes it gets removed by agents and it goes into a void where no team can see it.
I want to create an automation that will, on a set internal, look for issues missing a value for the 'Responsible Team' custom field, and set the value back to whatever the last value was. How could I accomplish this? Thanks for your help.
