How can I create an automation for link issues

Question

Hey there,

I know this could be easier that I tough:

I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically links the issue/ticket in status closed to the new one.

So, it would be something like this:

If the requester has other closed issues

and

the requester is the same

then:

Link issues.

The context is: when a user respond to a closed issue then create a new issue linked to the closed one.

I hope someone can give me a hand with this.

Thanks in advance!

Marcus Jones · Accepted Answer

Hi Edgardo!

I would do the following for the automation

- When an issue is commented on and the comment is the main action

- Check if the ticket that was commented on is resolved

- If true, then create a new issue and link the trigger issue to the most recently created issue.