anytime a member of my team raises an IT ticket I have view of it.?

Question

Are we able to give Team Leaders permissions to see any of their teams requests?

Nathan Evans_jp5g6b · Answer

Hi Dave,

We've had a request from a Team Leader that they'd like to be included in new tickets raised by there department.

We have the option to add them as a participant but requires the staff to add in the Line manager manually. Unsure if we can automate this is anyway?

Thanks

Nathan

Dave Mathijs · Answer

Hi @Nathan Evans welcome to the Atlassian Community!

When you talk about an "IT ticket", do you mean an issue (Task, Story, ...) in Jira Software?

Do you want to notify Team Leaders of a new ticket or provide them with an overview of newly created tickets in a dashboard?