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Statistics - how to list all total tickets in each project

James Fama_loxex6

Good afternoon Atlassian Community,

We have DSAR / Audit request from our compliance. We want to list all the total tickets of each project.

I am an org admin and site admin in our tenants. The only thing is that when you run this query under my credentials it doesn't display the projects and tickets that you don't have access.

Is there any method you can run a command or use a tool or an API call or JQL that will list all the total tickets in each project regardless if you have access or you don't have access to the project.

Please let me know if you have any suggestions or answer.

Thank you,

James

Accepted answers

Nic Brough -Adaptavist-

No, you have to be able to see the issues to run reports on them.

The API and JQL respect the permissions you have set, there's no way to see issues you have no permission to see.

All comments

Nic Brough -Adaptavist-

No, you have to be able to see the issues to run reports on them.

The API and JQL respect the permissions you have set, there's no way to see issues you have no permission to see.

James Fama_loxex6

@Nic Brough -Adaptavist- Thank you for quick answer. So, do you have any suggestion to overcome this building block?

Nic Brough -Adaptavist-

You need to work through your project permissions, granting yourself browse permission to all of them (or the aggregated reporting browse)

James Fama_loxex6

Thank you @Nic Brough -Adaptavist- what is the fastest way to add myself over 150 software projects? Any short cut way?

Sanjog Sigdel

@James Fama If you get the permission of Jira Site Admin or the Global Asministrator, you'll have permission to all 150 projects.

Please contact your jira administrator getting necessary approval, for them to grant you access.

Nic Brough -Adaptavist-

This is incorrect.

Admin rights give you admin rights, not "can see/do anything"

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