Currently we have a Portal for the Service Desk with eight Request Types, and those are associated with one Issue Type each.
We would like to hide only one Request Type on the Portal so that customers cannot choose that option. But that Request Type (Issue Type) should be available for us (The Service Desk Team) so we can use that Request Type (Issue Type) directly in Jira.
Project -> Project Settings gives two options:
1. Request Types. We can select the Request Type and Delete it (fig. 1), but you get a warning (fig. 2). What happens if you continue? Deletion of the request type and keeping the issue type? Which means those tickets will not be visible anymore at the Portal?
2. Portal Settings. You can click on one, and remove from group (fig. 3)
For our goal option 2 is the right one? I just want to be sure...
