nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

If the user says "Unable to login with login credential" then what we should check for in jira cloud

shivani shirguppi

If the user says "Unable to login with login credential" then what we should check for in jira cloud??? How to solve these type of issues?

Accepted answers

Mayur Jadhav_30osel

Hi @shivani shirguppi ,

Welcome to the Atlassian Community!!

I will first check if user's account is activated or not incase if its managed account.
I'll check if user has access to site and product.
If user has site and product access, I'll ask him to reset password.

All comments

Mayur Jadhav_30osel

Hi @shivani shirguppi ,

Welcome to the Atlassian Community!!

I will first check if user's account is activated or not incase if its managed account.
I'll check if user has access to site and product.
If user has site and product access, I'll ask him to reset password.

shivani shirguppi

thanks

shivani shirguppi

what if not able to login even after the password change? @Mayur Jadhav

Mayur Jadhav_30osel

I would recommend to reach out to support.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud