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Jira automation rule doesn't get triggered in other time zone

vdhanorkar

I have created one automation rule and it's a global, but this rule is not working for one of the projects. Especially it is not working in Canada time, because when I test it in the India time zone then it works.

Rule Description:
There are two projects "Project-A" and "Project-B".
Project-B task is linked with Project-A Task.
The automation rule is set up in "Project-A" and its a global.
This rule auto-updates the status of the Project-B task when the user updates the status of the Project-A task.

JIRA Rule.png

Accepted answers

All comments

John Funk

Hi @vdhanorkar

What exactly is not working? (And thanks for sharing the rule!). Can you share the audit log for when the rule does not work?

vdhanorkar

Hi @John Funk

There is no log generated, this is the issue, in Canada time zone the rule is not getting triggered.

John Funk

For the linked issue? Or the rule itself does not fire? The rule is based on an issue transition - that has nothing to do with dates.

Is there another rule that causes the issue to to be transitioned to Done and then this one fires?

vdhanorkar

That's what I am saying, the rule is not getting triggered in Canada only, and ultimately logs are also not getting generated.

No, it's an independent rule.

Just for info. I am able to fire this rule successfully in India.

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