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How do I set up a redirect so that I can use a CNAME record to point to our Cloud instance

Daniel Hoeving

We just moved from on premise Confluence to the cloud and I've been tasked with ensuring our old URL wiki.kerkhofftech.ca works with the new Confluence instance.

Using a CNAME record results in a HTTP 403 error, which probably indicates a webserver configuration issue -- since I don't know that I have access to the underlaying webserver how do I go about setting the instance URL to wiki.kerkhofftech.ca from kerkhoff.atlassian.net?

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Tim Perrault

Hi @Daniel Hoeving

I don't think what you are trying to do is possible with DNS alone. I would actually setup a 301 redirect. You would need access to the load balancer or web server.

Daniel Hoeving

That's what I'd expected, but not certain how to do that since well, it's Atlassian's server not mine :-)

Tim Perrault

If you want a custom URL for your instance I believe you need one of the higher plans instead of the standard plan and you need to be in the early access program. I found this.

Without that, the only thing you can do is 301 redirect to kerkhoff.atlassian.net. That way anyone hitting the old link will be redirected to the new site.

Daniel Hoeving

So according to their support the Early Access Program is just that a Beta channel, and not recommended for production environments -- which this is.

I set up a 301 redirect to point to the Atlassian site, but still running into the load balancer issue -- getting the "Your Atlassian Cloud site is currently unavailable" message, which kind of makes sense since the external 301 isn't much different than a cname record in this instance.

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