Jira Automation to comment in Jira for tickets aged more than 4 weeks

Question

Hi

Can someone mention the steps  on how to automate the Jira to add comemnts on every issue that is aged more than 4 weeks

Bill Sheboy · Answer

Hi @Preem Prakassh Dayaal

Adding to Laurie's answer...

Please consider what you want to happen after an issue has been commented upon by such a rule.

For example, do you want additional comments added every day the issue is stuck/unchanged...or only comment once per check...or something else.  What you decide will help you to modify the JQL for the trigger for the rule.

Kind regards,
Bill

Laurie Sciutti · Answer

Hi @Preem Prakassh Dayaal ~ here's a similar rule:  https://www.atlassian.com/software/jira/automation-template-library#/rule/9918920.  You would need to replace the "Send email" action, with a "Comment on issue" action...