Hello all,
Recently we have had a few occasions where some of our users who we know have previously raised queries through Jira are being told that they no longer have an account set up.
However, when we check the customer tab they are still customers of ours. This has happened with two separate customers in the last two weeks and they have received this message (please see image below).
On one occasion this was resolved by removing them and re-adding them but this has not worked with the second users as they have not received their Welcome email.
Has anyone else experienced something similar?
