We have five projects, one which is ITSM. For any ITSM created from a submitted email I want two people to be notified. I see our notifications are applying to all projects but I want to add to only one. Can't seem to find how
Hi @Dave Prevost ,
Make use of project Automation rules. Don't use global rules.
i.e. Go to ITSM project settings --> Automation --> Create new rule as below
Use JQL condition "request-channel-type = Email"
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