Unable to create an issue with any status from board

Question

Previously I was able to create an issue directly in any column of the board, like on the screenshot:

But at some point this option went away and now I can create an issue this way only in TODO status. So now I either have to go trough the "Create" flow (button in the header of the board page) or create an issue as TODO and then move it to the status I need, which is inconvenient.

Looking into the Workflow I see that a new "Create" transition has appeared (although I didn't add it) and is tied to the TODO status. I can't delete it since the "Delete" button is disabled. How can I get rid of it and get back to the previous state?

Ashish Gupta · Answer

Hello @alex_chuvakov,

Welcome to the Atlassian Community.

Looking at the screenshot it seems like you are using a Team Managed project. The create option would be visible across all the columns if the workflow isn't shared for all the issue types in the team-managed project i.e. the create transitions are configured differently for different issue types.

You can review this discussion which describes a similar scenario on how the Create Issue Option in the columns would depend on the workflow for the issue types.

Could you please confirm if the workflow is shared across the issue types or if is it different for a few of the issue types in the project?

Sayed Bares [ServiceRocket] · Answer

@alex_chuvakov welcome to the community!

Your "Create Issue" button will only show up on your other columns if your issue types doesn't share the same workflow and your "Create" transition is pointing into different statuses. Here is an example:

Epic workflow: My create transition is on To Do

Task/Subtask workflow: My create transition is In Progress

Result: I will have two Create issue buttons:

Walter Buggenhout · Answer

Hi @alex_chuvakov and welcome to the Community!

The path to status is the new way to do what you describe. When creating an issue, select the status you want the issue to move to and your issue will pop up in that column immediately.

Behind the scenes, the issue will be created in the initial status of the workflow indeed and be updated to the desired status. In order for this to work, the transitions to these statuses must be global and no restrictions must be configured to validate the user's input.

Hope this helps!