Automation can't add a watcher

Alex Baker_qm5lu1

Automation for Jira can't add user to a watcher, it says that user does not have a permission for this issue, and I know that it hasn't, I add the user to a watcher because I need him to see the issue

Automation have a permission to add a watchers and see the task

I can add this specific user manually in the task, but not through an Automation

User who I adding to a watchers, doesn't have permission to see the task

What can I do to solve that ?

Trudy P Claspill

Hello @Alex Baker 

Please show us the full automation rule and the details of the step where you are trying to add the user as a Watcher.

Is this for issues in a Company Managed project or a Team Managed project?

A Watcher may not be able to see an issue if:

1. They don't have any permissions to see issues in that project.

2. The specific issue has Issue Security/Restrictions applied to it that prevent the Watcher from seeing it.

Check the Permissions for the project to see if the Watcher is in a group/role that has access to browse the project.

For the specific issue check if the padlock icon is locked. That would indicate that Issue Security/Restrictions have been applied to the issue. If the padlock icon is not present or is "unlocked" there are no restrictions.