how to use 2 factor authentication

Question

our organization Log in to Jira with our Microsoft account.

However, to set up 2-factor authentication When accessing the menu It asks to enter P/W.

However, if I enter microsoft's P/W,

it is marked as invalid P/W and I cannot proceed to the next step.

how do i solve it?

A A Ron Geister _Trundl_ · Accepted Answer

@ChangSoo Yoon

Hello and hope this reply finds you well.

I believe if you are using microsoft to login your are using Atlassian Access and Azure as the IDP provider. If this is the case you will need to enforce 2FA from Azure to be able to utilize 2FA since your org as an identity provider.

Here is some documentation about that: https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/

When you are not using an identity provider that is when you can use the 2FA option in admin console.

I hope this helps and if I was able to answer your question can you mark it as answered.
Thanks much and best of luck.

If this doesn't answer please let me know how else I can help.