Option to have "include child-tasks" in Jira epic not enabled

Question

Hi Community,

I have spent hours trying to figure this out. I have two projects that I am an Administrator in our Jira instance at work (one is a sandbox and the other in production).

I have been testing 2 automations that allow us see the estimation of an epics. The two automations are as follows:

Rule 1 :  Sums up all sub-task estimations to each user story

Rule 2 : Sums up all user-story estimations to epic level.

The automations have run successfully in the sandbox and give the desired output as you can see in the image below for epic "SAN-11"  (Original Estimate = 3d 2h)

The problem and this is for the Jira production instance,

The first rule executes well and I get the sum of estimations for each user story  but the last rule is not executing well as I am not getting the sum of all user-stories for my epic  as you can see in the second image, Epic "J001-813" has an original estimate of 0min

The only difference that I have noted between the two set-up is that in Sandbox, I have the option to tick and select "include-subtasks" under the "Time tracking" option (see image below)

But in the production environment, I do not have that option (image below)

Could this be where the issue be coming from? If yes where in settings do I enable this option?

I have been searching for the past 2 hours but to no avail. I have admin privileges hence I should be able to activate it, I just need to find where.

Any help is appreciated.

Trudy P Claspill · Answer

Can you provide screen images of the rule you have created to sum up the story estimates to their parent Epics in your production instance?

Can you show us the Audit Log for the execution of that rule in a case where you expected it to update J001-813?

Benedict Mutimba · Answer

Hi Trudy,

I have gone ahead and edited my questions as I felt like maybe I did not give enough information. Can you please read it again and hopefully I have answered your question?

However in to answer your second question,  I am expecting it to give me the sum of all user-stories estimations at an epic level, just like it is doing in the sandbox instance (first image).

Trudy P Claspill · Answer

Hello @Benedict Mutimba

Welcome to the Atlassian community.

That option should not have anything to do with the performance of your automation rules.

What do you mean by "the rule is not executing well in production"? How exactly is it failing to meet your expectations?