Hi,
I want to JSM Cloud will open unread emails from all folders and will open a new ticket.
Hi @Daniel Tveriya , there isn't a means of configuring JSM such that this would occur. Have you considered bulk forwarding to your JSM email handler? I have not personally attempted this, but it should work. You might simply try to forward a single email first.
Hi @Jack Brickey ,
How I use the JSM email handler?
What I mean is to forward your emails to the email address you have configured for your JSM project. This can be found under Project settings > Email requests.
Also, might I inquire as to why you have old unprocessed emails? Just curious and that background might help future Community members searching for answers.
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