Is there a way to set a response for "checking" before reply goes to client?

Simon_7xfacz

Hi  So we're about to expand the number of users on our service desk and want their responses to be checked before going back to a client.  Other than using the internal note, Is there a way to draft a response and only have it issued to the client once someone "checks" it via the workflow?

Cheers

Mark Segall

Hi @Simon - Unfortunately no (at least not natively).  I would recommend checking the marketplace for something.  I'm not aware of any apps that can provide this though.