Tagging of users - developer role & added to browse projects

Question

Hi,

A developer is unable to tag existing users onto his project comments/description sections.

The developer role belongs to browse project permissions and another user with exactly the same access, can tag users.

Please advise what else can be suggested/tried

Krishantha · Answer

Brilliant, this worked - thank you

Mark Segall · Answer

As @Ntamen kamogne harry Michel mentioned, another thing to try is verify that they are in a group that has been granted the Global Permission of Browse users and groups. This permission is managed under System >> Global Permissions

Krishantha · Answer

Hi Mark,

Yes the team member is part of the same Jira software user grouping as another person tat can tag. They have identical access/permissions. Seems like a very odd instance, and we rarely have this issue. Do you think removing the licence and reassigning could help?