Automation when ticket assigned during other automation

Paul Gautier_eiv525

Hi, 

 

I have a first automation to automatically assigned a ticket when created. I created a second automation to send an email when a ticket is assigned. But this second automation is not triggered when the first automation assign a ticket. 

Do you have an ideay why ? 

 

Paul

Rilwan Ahmed

Hi @Paul Gautier ,

The project notification scheme can send email to the assignee, reporters, single user, email address etc. based on ticket created action. 

More details in https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Let me know your exact requirement on why are you trying the automation rule instead of notification scheme ? Is it because you want to send emails to non licensed users ?