What is the right way to populate and manage Organizations in Jira Cloud Service Desk?

Eli Devlin

Hi all,

Recently we have had more use cases for Organizations instead of Request Participants, e.g. always adding a specific set of users as Request Participants to specific issues, so we use Organization instead.

My question: What is the right way to manage Organization memberships?

It seems very manual to have to add users one by one (comma separated), and when there is maintenance required it's again a case of manually updating the list.

Is there any kind of dynamic membership option available? If they are in X group, they are in Y organization?

You can have external groups (AAD, AD), Jira Groups, Organizations, and they all have different features and limitations within Jira so I'm trying to find the best way to provide users with an easy way to be added to issues.

Thanks,

Eli

Ajay _view26_

@Eli Devlin ,

We use Customer Organizations, to group customers based on their organization or company. This allows us to better manage and categorize the customer base within JSM.

Once a ticket comes in, we have an Automation rule which parses the email domain and automatically creates a new one if it doesnt exists and the Requests are tagged automatically with the created Organization..

I think you can take a similar approach with Automation for Jira