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I'd like the first name of the issue reporter in the canned responses

Faris Ishag

in canned responses when I choose the issue reporter it bring up the full name of the user,

I only want the first name to appear. Is there is a cut function or something to edit the variable?

Accepted answers

Fernando Eugênio da Silva

@Faris Ishag

Canned Responses it's still a new feature. For now, is not possible add other jira variables or getting only the reporter first name for the variable presented while you creating a canned response.

You can open a ticket for Atlassian Support and maybe your ticket turns a suggestion to be considered on Atlassian Roadmap as a new feature.

Joseph Chung Yin

@Faris Ishag -

In addition to what @Fernando Eugênio da Silva suggested, you may be able to use automation rule with local variable creation and store the user's display name (via smart value) + substringBefore(String separator) (to get the first name of the user by using the separator of space, it is typically the display name is stored in the system as first name <space> last name etc..). Once you populate the local variable that you defined, then you can use it in the send email action within the automation rule.

Here is the links on smart values usages -

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Give that a try, hope this helps while waiting for Atlassian Support's response to your support request.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Fernando Eugênio da Silva

@Faris Ishag

Canned Responses it's still a new feature. For now, is not possible add other jira variables or getting only the reporter first name for the variable presented while you creating a canned response.