Attachment Created WebHook doesn't send a jsdPublic field

Question

I have two WebHooks configured to get notified when a Comment is created and when an Attachment is created. When a user posts a comment with an attachment, the comment_created event contains the comment.jsdPublic field to check if the comment is an internal note. The attachment_created event doesn't contain a jsdPublic field. How can I check if an attachment uploaded to a ticket is public or private?

Joseph Chung Yin · Answer

@Edgar Elias -

Based on my understanding, only comments has public/internal differential comparison.  However, attachments associated to the issues don't have any difference between private/public.  Once it is attached, then it is public by nature.

On the functionality side, there are third party add-on which can assist restriction on attachment access - https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

You can also contact Atlassian Support (https://support.atlassian.com) to seek additional assistance on your question.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.