Add members of a organization as request participants

Question

Hi, I need that all members of an org in a project be able to see all the information of all the tickets created for members of that org,

I look and I found that they need to be request participants to see all the information and not only the "activity" updates

Now I'm following this kb article to do that, but I don't know if the article is updated because I'm dealing with a few errors, first the schedule showed as example didn't work because I needed other Trigger, so I add how first trigger "When a Issue is created"

And now I have another problem, in the GET request I got a 404 Error all the time, I do the base64 encode with myuser@mail.com:API_Token and my user is Org admin, so I don't think is a problem with permissions

Can someone tell me if the kb article is updated? Or maybe I'm doing something wrong,

Thank you

Luis Brito · Answer

Hi @Tansu Akdeniz thank you for you quick response

I have a JSM project with a bunch of orgs from different clients, I need when a new ticket is created through the portal, all the information from that ticket will shared wit the members of the reporter's org

The name of the orgs isn't based in the domain of the customer, we added manually and don't allow anyone to create tickets, only the customers we add to orgs in the JSM project

I already check yes in this option in the kb, but all the information that is shared is the activity of the ticket and we need the others members of the org can see everything about the ticket (comments, attached files, updated, etc)

So I read that the only way to share all the ticket information is be added as a request participant and following the how-to that share in my first comment trying to do that I have a 404 error doing the get web request

I hope you can understand better now,

Thank you

Tansu Akdeniz · Answer

Hi @Luis Brito

Welcome to the community.

There are different solutions but let's clarify the situation.

As I understood, there are different organization in JSM project and if request is created as private ticket, you would like to share with reporter's organization? You can do it if users belong to different domains.

Or reporter domain doesn't change and you would like to check the org membership? (if there are not too many)

Could you please provide more info?