Hello, good afternoon team. I am kindly requesting your help, a week ago I setted up a security scheme in the 3 incidences, because there are 3 areas working on the same service table: Customer Service, TI , BI (img attached).
Currently, the security was adjustes so each are is able to see thei own tickets and restrict the access, but now it´s generating issues with the notifications that are arriving to the ¨Reporter¨and to the ¨Request participants¨ ticket. (Img attached)
I was able to solve the notifications matter being sent to the ¨Reporter¨by adding it to the security scheme, but I cannot find the opcion to add the ¨Request participants. This is mandatory because the notifications also should be reach them.
I would really appreciate any kind of help, support or documentation that might be help us in regard to this issue.
Thank you in advance.
