Smart value is not working

Question

Good morning,

I am trying to find my way in the automation, what a great feature!

But I run into a problem, what we want when a ticket is done, a email will send to an (external) client, and in that email are some specific details. Like custom fields, and input from the form what is attached to that issue.

How can I make sure the email contains the right values?

Every time I test, there is no input there.

Looking forward to see your advices/answers!

Thanks,

Greetings Anita

Mohamed Benziane · Accepted Answer

Hi,

Can you show us your automation please.

This KB should also help you

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Rilwan Ahmed · Accepted Answer

Hi @anita.tempert ,

In the send email action, you need to use the field ID.

Example:  Affected hardware is a custom field with ID 10040.

To get the value in email, rule should have syntax as below

Affected hardware is {{issue.customfield_10040}}

To get the field value, go to Admin settings --> Issues --> Custom field --> search for custom field and click Edit details. Value will be present in the browser

Sample Rule: