Currently I have the following scenario: A customer service area, receives all demands for emails from users of our app. The support team solve the user's problem and replay the user's email.
The future scenario: With jira I alread do several automations to help the support team do it quickly, like "all email sended to 'support@aaaaa.com' automatically turn a task into a board", for example. But I want to automate the reply user's email, and I need an automation that use the 'external email' field (user's email) and reply through our 'support@aaaaa.com', but we also need allow the support team write the answer individually for each email.
There is some automation or plugin that can help me to do this?
