Hi,
Currently, a colleague is using the Freshdesk Jira connector:
https://marketplace.atlassian.com/apps/1220105/freshdesk-jira-connector?tab=support&hosting=cloud
Is it possible to link the Freshdesk ticket to the ticket in the Jira Service Management portal? When non-Agents link to Jira from Freshdesk, they cannot view the ticket. If they had access to the portal view, they can see all the public comments. Thanks
@sharlaineu -
Since this is a third party add-on, you will need to contact vendor directly for support on integration between JSM and Freshdesk.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Ok thanks!
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