We are having issues trying to get due date in automations to successfully autofill dates. The autofill for dates work for a parent ticket but does not work for a child ticket (sub-ticket). We have gone through many questions here but have not found any successful solutions.
Hi @Kirsha Coates
It sounds like one of two issues to me.
Potentially you haven't selected the Issue Type in your automation when creating a new issue before editing the Due Date field.
I would also check the context of your Custom Field. Potentially you haven't selected that Issue Type to be available for that custom field.
Kind regards,
Suzi
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