Problems with Jira

Leena Pratheepan

Hello all,

I have 2 problems that have occurred.

1st problem: I had created an automation rule and disabled it a few days ago. Still I got emails .The audit log says that the rule was executed.

The rule was every Monday to show me all my Issues that are overdue. 

Why do I still get emails even though I deactivated the rule.

 

2nd problem

In Issue History I see changes that actually did not happen or did not change. What is the reason for this?

According to the issue history I should have changed the team name, but nothing has been changed.

Do you have experience with this?

 

Jack Brickey

So you are seeing that a rule executed even though it is disabled? Can you share an image that confirms/explains this? Thoughts... maybe there is more than one rule? Maybe it ran before it was disabled? Maybe a bug?

regarding #2, again an image of what you are seeing may help. It seems that you are saying the history indicates a field was changed from A to B however, in looking at the field the value has not changed. Is that correct? Have you tried to manually change the field again and observe the results? Was the change done manually or through some automation rule?