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How to create an email notification with a list of the assets that will be expire within 45 days.

Vera Valshonok

I am trying to create an email notification in order to receive a list of the tickets in which a warranty end date will finish in 45 days. Adding here a screenshot of the automation created. It does not work for me and I can't find a solution how to fix it till now.

Screenshot 2023-07-10 103003.png Screenshot 2023-07-10 103228.png

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Evgenii

Hi, @Vera Valshonok

Please, clarify, what you are looking for? Assets or Issues?

If assets, theno you have to edit automation rule.

It must search assets objects with AQL query, and then list of this objects you add to email

Evgenii

objectType = assets_category AND "Warranty End Date" <= startOfDay(45d) AND "Warranty End Date" >= startOfDay()

Vera Valshonok

By the logic - looking for warranty end day of assets but i dont see that we have an filed asset_category or we dont need to have one? My JQL looks like filtering tickets which requite warranty indication ( field on yes and no)

Vera Valshonok

The issue I get in audit log after running a rule is:

Found multiple fields with the same name and type: Warranty end date. How can I fix it without risking to loose all the info in the Warranty end date field in the tasks retrospectively.

I believe i need to have a new specialized Warranty end date field. but maybe there are more workarounds?

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