nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Internal server error in sandbox jira cloud while moving status

rbalamu2

Hi Team,
Changing the status in a issue sends a "Internal server error". Kindly fix this issue at the earliest.

status change.PNG

Accepted answers

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Evgenii

Hi, @rbalamu2

Please, check workflow, at current step. Is there any customization?

Maybe it's faulty conditions/validators or postfunctions?

rbalamu2

Hi @Evgenii ,
ensured that there is no validators or conditions set for those workflows. It is happening in QA environment. Working fine in prod.

~Rahini

Evgenii

You can open browser console, with F12, and there, in Console tab (in footer section) or in Network tab (in upper section) you can look for requests, which are executing when you make any actions. There can be more information.

Error message in UI is not very informative, unfortunately.

rbalamu2

This is what i get in console.
console error.PNG

Kristin Lyons

What status is the issue currently in and what status are you trying to transition to?
Is it only effecting this one issue or are other issues of the same issue type having the problem?

John Funk

Hi @rbalamu2 - Are you using an add-on for testing?

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