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How to change the channel url

Alex Lee_7qohrj

Hi all,

Any body know how to change the Help Center url ?

i.e https://1111.atlassian.net/servicedesk/customer/portal/ to https://3333.atlassian.net/servicedesk/customer/portal/

Thanks,

Alex

Accepted answers

Sayed Bares [ServiceRocket]

Hi @Alex Lee , To change your subdomain you will need to go to:

Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > Product URLs.
For the site you want to update, select Update URL.
Enter the beginning of the new site URL. You’ll need to enter at least 3 characters. You can use lowercase letters, numbers, and hyphens if they’re in the middle of the name.
Select Continue.

Here is a detailed documentation which you can refer to:

https://support.atlassian.com/organization-administration/docs/update-a-product-url/

All comments

Sayed Bares [ServiceRocket]

Hi @Alex Lee , To change your subdomain you will need to go to:

Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > Product URLs.
For the site you want to update, select Update URL.
Enter the beginning of the new site URL. You’ll need to enter at least 3 characters. You can use lowercase letters, numbers, and hyphens if they’re in the middle of the name.
Select Continue.

Here is a detailed documentation which you can refer to:

https://support.atlassian.com/organization-administration/docs/update-a-product-url/

Alex Lee_7qohrj

Hi Sayed,

Thank you for your reply, tried your steps, the UpdateURL button is not able to click.

This is because I using free plan?

Thanks,

Alex

Sayed Bares [ServiceRocket]

@Alex Lee

You are correct, Free licences can't change their URLs

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