Customer Servise Project (permissions)

Karina.Kachan

Hi Jira Team,

 

We've created a project for the Support Team, however, if we have and set all the necessary permissions, we cannot assign tasks or change their status. Please assist

 

Thank you in advanced and looking faward to hearing from you soon.

 

Karina,

Customer Support Specialist

BROIT

Kai Becker

Hi @Karina.Kachan 

welcome to the community and thanks for your question.

Your problem sounds like there is something wrong with permissions.

First, please check if all of the people who should be assignable have a valid Jira Service Management license. As you are using a free plan, there are only three Agent slots available.

Second thing to check is the role Service Management Team in the new project. Do all of the people own that role?