JIRA transition is not going to resolve state when selected Done. the check mark is not shown there

Question

When im resolving a ticket in JIRA im not able to see the resolved check mark when im selecting done. It still remains in the Unresolved state, but the transition goes to Done. I tried to edit the workflow and add a post function which says "The Resolution of the issue is set to Done", but im not able to find this option even while adding a post function. Could someone please help me on this issue?

Jehan Bhathena · Answer

Hi @Nithin VS ,

I would recommend creating a screen that uses rhe resolution field. Now use this screen in your workflow when transitioning from In-Progress to Done.

This will help you "Resolve" Your issue when marking it as DONE.

Another check I recommend is clearing the resolution when the ticket gets reopened.

Hope this helps. 🙂

Nithin VS · Answer

Hi @Walter Buggenhout ,

I tried to update that in field in my project and Publised it, But still when i select the Done to resolve my ticket its not going to the resolve state. The check resolution mark is still not showing after resolving the ticket

Walter Buggenhout · Answer

Hi @Nithin VS,

When you talk about adding a post function, that means you are configuring the workflow of a company managed project.

The post function you need is Update Issue Field. You can select the Resolution field there and choose the desired option from the list.

Hope this helps!