I currently have the IT helpdesk setup with "Assist / Halp" and tickets go back to our Jira Service management for tickets.
I need to have a new team brought on to deal with technical issues for some specific software (that isn't being managed by the current IT team).
- Can i create a new project for them and add another triage group to split tickets off to them ?
- Or, do i need to create a new Team (in teams) and assign the Assist App to them? then link to the new Jira project
- Or can i leave them all in the one project and have ways to hide certain queues from certain staff groups?
- I've noticed there is no clean way to use automation to move a ticket from one project to another, so was going to avoid that.
