How to get issue history

Andrea Moro

Hi all,

I would like to get a list of all the issues (stories and tasks) in my project with a start and end date. The goal is to build a timeline that shows what work was started and completed, and when. The timeline should be based on the timestamps in the History tab, meaning that it should use the date a ticket was moved to In Progress as Start date and the date the ticket was resolved as End date.

I am aware that there is a Timeline view in JIRA however I am not sure I understand how that works given that I can manually drag items left and right. 

Any thoughts on how to achieve this anyone? Thanks!

Trudy P Claspill

Hello @Andrea Moro 

Welcome to the Atlassian community.

The Timeline view in Jira Cloud Standard is based on the Start date and End date fields in an issue. If you wanted it based on the dates of status changes you would need to use some method (i.e. Automation Rules) to change those fields based on the Status changes.

It is relatively easy to use an Automation Rule to retroactively set the End date field to match the date an issue was resolved (when the Resolution field was set), since that date is recorded in a separate field (Resolved/resolutiondate). Going forward you could have an Automation rule to set this immediately.

Natively the date an issue transitions to any given status is not recorded anywhere except the History of the issue, so getting that date retroactively would be harder.

(Going forward you could set up an Automation Rule that would be triggered by the change to the In Progress status, and immediately set the Start date field based on that change.)

There is not a native method in the UI for exporting issue history. You can get that with third party apps though. 

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=issue%20history