Integration from Jira to Opsgenie

Sofia_4u0toe

I have a query, I am integrating opsgenie into Jira Service Management, when an alert is created in Opsgenie, it creates a Ticket in Jira, when I close that alert in Opsgenie, it resolves the Ticket in Jira, but when I resolve the Ticket in Jira it does not close the alert in Opsgenie, how can I make the change of status from Jira to Opsgenie work for me as well? I want that when I resolve a ticket in JSM, the alert in Opsgenie is also closed.

Rudy Holtkamp

Hi @Sofia ,

You can manage this in Opsgenie.

1. Go to Settings > Integration (or Team > your_team > Integrations
2. Click on the Jira Service Management Cloud Integration (the blue icon).
3. There you have the sections Incoming automation rules & Outgoing automation rules. > Click on 'Show default incoming rules
4. In the Close ALERT rule, you can edit the rule. 
5. Change the condition 'Status name' And change Equals to Matches. Now you can enter a regex. Or in our case, add (maybe) multiple statusses which should close the alert, e.g.
   Done|Canceled|Resolved
   So between each status name (of your choosing), you should add a pipe character '|'
6. Save and enable the rule.

This should close the alert when the issue is resolved.