How to show the Priority in the slack automation

Question

Hey everyone,

I would like to know if anyone has a guide with the formatting to show different things from the Issue ticket on Jira on the Slack channel, for example:

to show the reporter i put  " *{{reporter.displayName}}* "

to show the ticket summary i put " <{{issue.url}}|[{{issue.key}}]{{issue.summary}}>* "

Do you have a list for example i'd like to show the priority and other things.

Bill Sheboy · Answer

Hi @Mario Amaya (x) -- Welcome to the Atlassian Community!

I believe you want {{issue.priority.name}} for that one.  The attribute displayName only applies to user fields, and for other fields the human-readable value is often name or value.

Next thing, here is the reference of issue fields: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Finally, when in doubt of the smart values for a field, you can try this how-to article.  Essentially you identify an example issue with your field, call the REST API with a browser, and then search for your field to find the smart value and any attributes.  And if you do not see your field, it is likely not supported by automation rules.  https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

Fernando Eugênio da Silva · Answer

@Mario Amaya (x) , Welcome to the Atlassian Community!

You can check this doc about Jira Smartvalues and get what is necessary for you: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Hope this helps :)