Service request premotion

Question

I have manually added new offboarding employee service request ,

The only person that should be able to initiate offboarding is HR and Security.

Notification should go to IT, HR and Security, how to setup this,

currently all the members can view and submit offboarding request, that is not correct.

Ojase Emmanuval · Answer

@Sunoop Puthur There is no straight forward way to achieve this. You can workaround by  using a workflow validator for create transition of this issue type and use a permission validator. Use a permission which is not actively used. Add user group/role to that permission used in workflow validator.

Thanks,
Ojase

Sunoop Puthur · Answer

it is possible to create a rule for a specific request type,

because all the users have ITSM project access, everybody is login the all IT ticket there only, but offboarding and onboarding ticket only HR and security member can create.it is visible only those department user , how can i do it that.

Ojase Emmanuval · Answer

@Sunoop Puthur Permission scheme can only be configured for a project and not for issuetypes. You can restrict the create issue permission to a role and add those 2 users to the project from project administration.

Thanks,
Ojase