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Unable to access Jira or report an issue

Richard Taylor_vcajmr

Is anyone else experiencing issues accessing Jira Software? My team and I have been unable to access the system since this morning, and I am also unable to log a support request due to the same issue. However, the system status page says there are no detected issues.

Accepted answers

Walter Buggenhout

Hi @Richard Taylor , @Virginie Rouland,

There seems to be an active incident in at least Confluence and Bitbucket. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps!

All comments

Virginie Rouland

Some of our team members are having the same problem

Mads

I was unable to post a support request earlier today (Denmark)

Walter Buggenhout

Hi @Richard Taylor , @Virginie Rouland,

There seems to be an active incident in at least Confluence and Bitbucket. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps!

unknown

We Also have the issue with some agents and we are all unable to raise a support ticket. There is nothing on the status page?

Jake Bloomfield

Investigating - We are investigating reports of intermittent errors during login for some customers using Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, Atlassian Access, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
Jul 06, 2023 - 08:38 UTC

Stephen Sifers

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.