I have two groups named A and B. the tickets raised by Group A should be visible only by the members of Group A and similarly for Group B as well. Users from different groups should not be allowed to view other group's tickets. how can we achieve this in JSM?
Hi @Sai Kumar Bacha
Have you check JSM Organizations? You can group customers into Organizations to achieve your use-case. Check out the link below
https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
Cheers
Ajay
@Sai Kumar Bacha -
To supplement what Ajay suggested, another option is for you to establish issue security to control the issue visibility in your JSM project further -
https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
thanks @Ajay _view26_ for your response.
thanks @Joseph Chung Yin for the response.
If my suggestion helped you, please click on Accept answer when you have a chance, so others with similar asks will see this posting as answered.
Best, Joseph
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