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Set Assignee

Lin, Lijun

Hi，

I attempted to import issues from csv file , and map the "leader" cloumn to assignee field. but Jira seems alway turn my value into "All lowercase with no spaces",for example,a value "Lijun Lin" always turn into "lijunlin",How should i do to fix it ? Annotation 2023-07-06 111044.jpg

Annotation 2023-07-06 110918.jpg

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John Funk

Hi Lin - Welcome to the Atlassian Community!

For user picker fields in Jira you will need to supply the email address of the user or their Jira username (if you know it). You can't just stick a person's name in there - it has to be a valid user.

Lin, Lijun

but "Lijun Lin" is a valid user

John Funk

That's problem the public name but it is not the email or the username for the user. You need that. Or use the Account ID for the user.

If you are a Site Admin, you can to go Settings > User Management and search for the user.

There you will be able to see the email address and/or Account ID of the user (latter will at the end of the URL for the user.

You cannot simply use their name.

Lin, Lijun

Annotation 2023-07-06 133526.jpg As you can see the above screenshot , "Lijun Lin" is a valid user,but when Jira proccess my value,it alway convert into "lijunlin",so causing "user doesn't exist".But the truth is ”Lijun Lin“ exist.So i wonder why it convert into "All lowercase with no spaces" form.

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