Why the customer I shared with the issue can't access the issue?

Question

I shared an issue with a customer but the customer can't access the issue I shared to him/her? Is there any solution on this?

Ajay _view26_ · Answer

The below KB article should help you - https://confluence.atlassian.com/jirakb/jira-service-management-issue-sharing-962968441.html

AM_Support · Answer

Hello Sir @Ajay  _view26_ yes I am referring to JSM Portal customer and I shared the request via customer portal also.

Ajay _view26_ · Answer

Hi @AM_Support

When you say customer, are you referring to the JSM Portal customer and sharing the request via the Portal?

Can you please clarify?

Regards

Ajay